JS Custom Interior in Salt Lake City, UT

Reviews about JS Custom Interior

• ★ ★ ☆ ☆ ☆

  September 09, 2019, by Deida Runswick
  I wish I could write a good review as the actual convertible top/interior I had done was spot on, but the customer service is beyond decent. The company I used to refurbish my classic car used these guys to do the leather. I was delivered a car without the leather snap cover that goes over the top when its down. Nobody wants to claim it was their fault, honestly I didn't care, I just needed it. For around a year I have been conversing with them trying to get that piece sent to me, I even offered to cover the cost of it or pay for shipping. Each time I contacted I got the same answer, we've been super busy, we promise to have this to you next week. Weeks later, the same conversation. Honestly this happened around 8 times, same conversation same answer, its mind boggling. Being a business owner I never ever would treat a customer this way. Especially when they have gone out of their way to be understanding, friendly and offer to pay money, again. I would seriously think twice about using them based on my bad experience. I finally gave up as I live 10 hours away and sometimes its just best to walk away, have trust in karma, and give your money to someone else. How hard is it to just finish a job and be done with it once and for all, and leave the customer smiling? Bummed, my husband really enjoyed meeting the owner and the shop on a visit and we were excited about them on the project, I hate leaving bad reviews and rarely do, but its just gone too far. : (
• ★ ★ ★ ★ ★

  January 20, 2019, by Kirk Sherrod
  You can have it done right, you can have it done fast, you can have it done cheep....Pick 2! These guys are not cheep but it will be done right guaranteed. Justin is a heads up business man that knows his trade. Thank you for all of your help with my projects.