AT&T in Salt Lake City, UT Open now

Reviews about AT&T

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  April 17, 2020, by Caryl
  I don't know how this place has an average review of 3.5 stars. The service here is horrible. The person working was pompous, arrogant and misogynistic. I originally debated going to this store, having great experience at the one on Main Street downtown. However, this one is a lot closer to my house and I was feeling lazy. In the future, I will be sure to just drive the extra few miles as I will never go here again. I went in for a new sim card. I was one of two customers. When I walked in I was greeted with an over-powering scent of cheap cologne and a "yeah?". My experience continued downhill from there. I told him that I switched phones and AT&T customer service recommended I get a new sim card. He became instantly combative and started asking "Why? Why? Those two phones in your hands are the same!" I told him "No they are not, one is a 7 plus and the other is a 6S." He then continued to argue that they were the same size. I should have left right then and there. He then grabbed the phones out of my hands and realized his error. After a half-assed apology he switched the sim cards in my phone. I again told him that I didn't need them to be switched but needed a new sim card. He then kept saying, "Well then! I am going to have to charge you five bucks! I was just trying to save you five bucks! It is going to cost you five bucks!" [Note to anyone reading this review: if you need a new sim card from this store, it will cost you $5]. Again, I told him that I was aware there might be a fee when you purchase a new product from a store. He finally granted my wish and went to the back to get me a sim card. While he was back there, I noticed that my iPhone 7's service had been switched to my 6 (due to the fact that he switched the sim cards). When I pointed this out to him, he started getting more combative saying that there was something wrong with my phone (a phone that worked perfectly well before entering this store.) I then just told him I was "just going to go to the REAL AT&T store" and left. To anyone on the fence about going here, I absolutely would not recommend it. If you want to be talked down to and belittled, then this is the place for you!
• ★ ★ ★ ★ ★

  August 24, 2019, by Adam Kaesberg
  I love this location best service of any AT&T I have ever been too. I have a business account and they know how to handle a tricky account and migrating from T-MOBILE
• ★ ★ ☆ ☆ ☆

  February 01, 2019, by Jeana Mascio
  Be advised that most of the employees here are new so they are not very well informed about many things. This is understandable since new problems will teach them new things, but they don't seem very inclined to learn how to solve new problems. They also are paid on commission so instead of helping you fix your current phone they will want to push you into just buying a new one. I'd recommend just speaking with the manager, but also be advised that she is quite rude.