True Gentleman Custom Suits in Salt Lake City, UT Closed now

Reviews about True Gentleman Custom Suits

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  April 12, 2019, by Daphne Millward
  **** BUYER BEWARE**** the first experience we had ordering a suit from Trapper was fine, the suit came out very nicely so I decided to surprise my husband with one as a gift for Christmas. Trapper said it was the perfect gift because he already had all my husbands measurements and so it could be a total suprise. Well it ended up being a nightmare. The suit did not fit at all like his original suit when the measurements were supposed to be the exact same as his previous suit. My husband contacted Trapper and he began to make excuses about how it was because of his body type, he has an athletic build, it was just supposed to be the exact same? The suit was again completely off, Trapper made it seem like it was a huge inconvenience to him to have to change anything, I'm sorry but when I'm spending $1400 on a suit is it too much to ask that it actually fits?! Finally after 3 attempts he said he would be dropping it off at our house at 2 pm, when it was 3 and we still hadn't herd from him my husband sent a text just asking if he was still planning on coming, the normal response from a company would be for them to apologise because they know you time is valuable and don't want you waiting around all day but instead he went off on my husband and gave him some guilt trip about having to cancel his own plans to come drop it off. Like his time is way more valuable than ours and once again we were being an inconvenience. That was the last straw, this was supposed to be a fun gift for my husband and instead it has been nothing but a headache with terrible customer service and we are left with a suit that still doesn't fit right that we will have to pay someone else to fix and bad memories associated with it. If you are questioning about weather to business with him or not feel free to email.me.i would be happy to send you screenshots of the texts he sent so you can see the truth. He is completely rude, thinks he is above his customer and has no remorse whatsoever. I would hate for anyone else to go through what we had to.